Legal

Terms of Use

The terms on which you may use the velvore.com website.

Last updated: Draft — pending solicitor review

Draft notice: these terms are a working draft prepared by Velvore’s development team for a brochure-style website. They cover use of the website itself, not the property-management services Velvore provides under separate engagement letters. Before publication, this draft should be reviewed and approved by Velvore’s solicitor.

1. About these terms

This page (together with our Privacy Policy) governs your use of the velvore.com website (the “Site”). By accessing or using the Site, you accept these terms in full. If you do not accept them, please do not use the Site.

The Site is operated by Velvore Property Stewardship (“Velvore”, “we”, “us”, “our”), based in Central London, United Kingdom.

These terms cover only the Site. Any service that Velvore provides — including property management, short-let operations, or guaranteed-rent arrangements — is governed by a separate engagement letter signed between Velvore and the client. Nothing on this Site constitutes an offer to enter into such an engagement.

2. Use of the site

You may use the Site for the following purposes:

  • To learn about Velvore and the services we offer.
  • To submit an enquiry through the contact form.
  • To contact us directly via the telephone or email details published.

You may not:

  • Use the Site in any way that breaches applicable law or regulation.
  • Submit false, misleading, or fraudulent information through the contact form.
  • Attempt to gain unauthorised access to the Site or its supporting infrastructure.
  • Use any automated system (scraper, bot, crawler) to extract information from the Site in a manner that imposes an unreasonable load.
  • Reproduce, duplicate, or otherwise commercially exploit the Site or its contents without our prior written permission.

3. Information on the site

We take reasonable care to ensure that information on the Site is accurate at the time of publication. However, the Site is provided for general informational purposes only. It does not constitute professional, financial, legal, or tax advice, and you should not rely on it as such.

Statistics, figures, and case-study references on the Site are illustrative of Velvore’s experience and approach. They are not promises of specific outcomes for any particular client or property.

4. Intellectual property

All content on the Site — including text, images, illustrations, the Velvore name, logo, and design system — is owned by Velvore or used under licence. You may not copy, modify, distribute, or create derivative works from any of this content without our prior written permission, except for personal, non-commercial viewing in your browser.

The “Velvore” name and any associated branding are trademarks of Velvore Property Stewardship in the United Kingdom.

5. Your submissions

When you submit information through the contact form (or by emailing us), you confirm that the information is true and accurate to the best of your knowledge, and that you have the authority to provide it.

We treat enquiry submissions in accordance with our Privacy Policy. We may use the information you provide to respond to you, follow up about our services, and improve our processes.

The Site may contain links to third-party websites or services (for example, our hosting provider’s status page, or social media platforms). We have no control over the content of these external resources and accept no responsibility for them. Following an external link is at your own risk.

7. Limitation of liability

To the maximum extent permitted by law, Velvore excludes liability for:

  • Any indirect or consequential loss arising from your use of the Site (such as loss of profits, loss of business, or loss of data).
  • Any losses caused by viruses, malware, or other harmful material acquired during your use of the Site.
  • The content or accuracy of third-party websites linked from the Site.

Nothing in these terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence.
  • Fraud or fraudulent misrepresentation.
  • Any other liability that cannot lawfully be excluded under English law.

8. Changes to these terms

We may update these terms from time to time. The “Last updated” date at the top of the page reflects the most recent change. Continued use of the Site after a change constitutes acceptance of the revised terms.

9. Governing law and jurisdiction

These terms, and any dispute arising from them or from your use of the Site, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to resolve any such dispute, except where mandatory consumer-protection law preserves a different forum for you.

10. Contact

For any question about these terms: